Refund policy

MadeHatke — Return & Refund Policy

At MadeHatke, every product is made especially for your order. Because our products are printed on demand, we do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or other customer ordering errors.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted, or you receive an incorrect product, please contact us within 14 days of delivery.

Please include your order number and clear photographs showing the issue. Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Sizing

Please check the size guide provided on the product page carefully before ordering. Since our products are produced specifically for each order, we cannot normally accept returns or exchanges when the wrong size has been selected by the customer.

If we send you a size different from the size stated in your order confirmation, please contact us and we will resolve the issue.

Returns

Eligible returns are accepted only where MadeHatke has confirmed that a return is required. Please do not send products back without contacting us first.

Items must be unworn, unused and unwashed unless the item was received defective.

Where the product is confirmed to be defective, damaged, misprinted or incorrect due to an error on our side, MadeHatke will cover any required return or replacement costs.

Order cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee cancellations or changes after an order has been confirmed.

If you have made a mistake, please contact us as soon as possible. If production has not yet started, we will try to accommodate your request, but cancellation or modification cannot be guaranteed.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error by MadeHatke or the product arrives damaged, defective or incorrect.

Need help?

If there is a problem with your order, please contact us at support@madehatke.com. Please include your order number and relevant  photographs so we can assist you as quickly as possible.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection law.